This Privacy Policy ("Privacy Policy") applies to your use of (a) the website: https://apna.co ("Platform"), and (b) the services offered through the Platform (hereinafter collectively referred to as "Services"), that is owned, controlled and operated by Apnatime Tech Private Limited ("Apna", "we", "us" or "our"), a company established under the laws of India, having its corporate office at 1st Floor, Tower A, 150, Bizzhub Esquire, Old Airport Road, Diamond District, Kodihalli, Bengaluru, Bengaluru Urban, Karnataka, 560008. For the purposes of the Privacy Policy, "you" and "your" shall mean the user of the Platform and the Services, whether registered or not ("User").

This Privacy Policy sets out what data we collect and how and why we use it, when you access the Platform and the Services. You are advised to read the Privacy Policy carefully before accessing the Platform and any Services. To access the Platform and any Services, you are required to accept the terms of this Privacy Policy. By accepting this Privacy Policy, you signify that you have read, understood and agree to be bound by the same.

Please read this Privacy Policy in consonance with our Terms and Conditions, available at the website: https://apna.co ("Platform"). Capitalised words in the Privacy Policy that are not defined shall have the meaning given to them in the Terms and Conditions.

BY ACCEPTING THE TERMS OF THE PRIVACY POLICY, YOU EXPRESSLY CONSENT TO APNA'S COLLECTION, RETENTION, ANALYSIS, USE AND DISCLOSURE OF YOUR PERSONAL DATA IN ACCORDANCE THEREOF.

Apna is committed to protecting Users' privacy. This Privacy Policy applies to our Users and governs the use of the Platform and the Services, and any new feature or tool which may be added to the Platform. By way of this Privacy Policy, we aim to provide you a summary of our privacy practices regarding Personal Data (defined below) that we collect and process of/about the User through various sources. Depending on the purposes of processing and your relationship with us, we may provide additional customized privacy policies.

This Privacy Policy covers the categories of Personal Data collected, how we use or process such data, who are the recipients of such data, and your associated rights under applicable laws.

We collect Personal Data of the User, as detailed further in this clause, and as expressly set forth in this Privacy Policy. "Personal Data" means any information relating to the Users which, either directly or indirectly, in combination with other information available or likely to be available with Apna, is capable of identifying such Users.

1. 1. In order to access/use the Platform and the Services, you may be required, from time to time, at the request of Apna, to provide certain Personal Data, such as your first and last names, location, email address, residential and/or workplace address, mobile number, postal code, etc.

2. 2. When you use our Platform or Services, we collect information provided by you which includes your inputs, file uploads, and outputs generated by the Services.

3. 3. We may also automatically receive, collect, store and process certain data sourced by your usage of the Platform and the Services, such as standard usage logs, through the web server, cookies, standard web log data, traffic to and from our Platform, tracking within the same, and any other available data from:

   1. a. an IP address, assigned to the Device (as defined below) used by the User;

   2. b. type of browser used by the User;

   3. c. the domain server through which the User accesses the Platform and the Services;

   4. d. queries, comments, or feedback as submitted by the User, including any correspondence you have made with us; and

   5. e. the type/model/make of device used by the User ("Device"), your Device's operating system, the type of Internet browser you use, and unique Device identifiers.

4. 4. In order to enhance our ability to provide a valuable experience to the Users while accessing/using Platform and the Services, we may seek and receive one time or continuous access to:

   1. a. automatically receive, collect and analyze your location data which may be accessed through a variety of methods including, inter alia, GPS, Internet Protocol address, and Device location;

   2. b. collect data pertaining to your Device and your usage thereof, including, inter alia, data about your Device, and data about your use of features or functions on your Device;

   3. c. camera access to scan/capture/upload documents and/or photographs;

   4. d. microphone permissions; and

   5. e. any other files and media.

   You may, at any time, revoke access to the aforesaid data through the Device settings, provided that your ability to access and use the Platform and the Services, or any portions thereof, may be restricted.

5. 5. Sources of Personal Data: We may collect the Personal Data through various sources, such as those:

   1. a. submitted by you, through our Platform and Services or by contacting/emailing our official contact;

   2. b. shared with or by any of our employees and affiliates;

   3. c. our sales or marketing representatives (including third party representatives), vendors, suppliers and service providers;

   4. d. sourced from public websites and social media, including but not limited to your publicly accessible profiles, etc.; and

   5. e. sourced via cookies and similar tracking technologies as deployed on our Platform.

We may use your Personal Data for the following purposes:

1. a. to provide the Services to you;

2. b. to provide a meaningful User experience, better usability, troubleshooting and maintenance of our Services;

3. c. to develop, train, and improve our existing Services and such other aspects we deem necessary;

4. d. to develop new products, user experience, services, etc.;

5. e. for compliance and undertaking of the purchase orders/contract for our products, items or Services;

6. f. to understand when and which parts of our Services are most visited and its frequency;

7. g. to identify a User;

8. h. to communicate with a User, including contacting and responding to queries or requests and such other communication as may be required;

9. i. to communicate special offers and general information about our products, Services and events which we may offer and which may be similar to those that you have already purchased or enquired about, unless the User has opted not to receive such communication/data;

10. j. to offer tailored content based on Users' preferences;

11. k. to enhance and optimize our company operations, systems, security and processes;

12. l. to enable marketing, promotions and sales related communications and related purposes;

13. m. to undertake mergers, acquisitions, or any other corporate restructuring;

14. n. to protect and defend the rights or property of Apna;

15. o. to protect the personal safety of Users and/or the general public;

16. p. to protect against or defend any legal liability; and

17. q. in order to be compliant with applicable law or to comply with obligations we may have with any other third party in relation to our Platform and Services.

It is important that the Personal Data we hold about you is accurate and current. You can request access to your Personal Data or correct or update out-of-date or inaccurate Personal Data we hold about you. You may also request that we delete Personal Data that we hold about you. For these or any other requests, or if you have a question regarding our privacy practices, please contact us at support@apna.co. You may also contact us on the aforementioned email address to revoke your consent to collection of Personal Data.

Please note that we have 15 (fifteen) days to respond to you and your requests. Further, we may ask you to verify your identity before responding to your requests. Any request made in accordance with the above and this paragraph will be addressed free of cost, provided however, we may charge a reasonable administrative fee if your request is unreasonable, repetitive or excessive.

You acknowledge that if we determine that any Personal Data is not accurate or current, we have the right, in our absolute discretion, to restrict your access and use of the Platform and the Services and delete or destroy such Personal Data without incurring any liability to you.

We are not responsible for the authenticity (or inauthenticity) of any information (including the Personal Data) supplied by you to us.

We will not use Personal Data for any purpose other than in connection with the Platform and the Services. You understand that we may share the Personal Data with third parties in connection with our Platform and the Services as may be required, and you explicitly agree to such Personal Data being shared.

We may use or enable any access or use of the third-party services through the Platform and as part of our Services. Where we use third-party tools, these third parties will have access to some of your Personal Data, including analytics tools. In such cases, your Personal Data will be collected and processed in accordance with the third parties' privacy policies.

When accessing/using the Platform and the Services, in the event you are directed to a third party website or application, and if you choose to access them (or avail what such websites have to offer), we will not be responsible for any such third-party websites or applications. Please note that in case you share any data with such third parties, you will be bound by their respective privacy policies and/or terms of use/service.

If you no longer want Apna to use your Personal Data to provide access to the Platform and the Services (or any part thereof), you can request that we erase this Personal Data and close your User account. Provided, however, any requests for erasure, or closure of User account, will be acted upon in accordance with applicable laws and may adversely impact Apna's ability to provide access to the Platform and the Services to you. You hereby agree and acknowledge that a mere request for erasure does not guarantee an immediate erasure of Personal Data, and all such requests will be acted upon in accordance with applicable laws and our internal policies.

Please note that if you request the erasure of your Personal Data:

1. i. we may retain some of your Personal Data as necessary for protecting our legitimate business interests, such as fraud detection and prevention and enhancing safety;

2. ii. we will not be required to delete any information which has been de-identified or disassociated with personal identifiers such that it can no longer be used to reasonably identify a particular individual; and

3. iii. Apna will not be able to provide you with access to the Platform or the Services (or any part thereof) and you should cease and desist from using the Services.

Consent; Withdrawing Consent and Restriction of Processing: In the event you do not consent to sharing your Personal Data with us for provision of access to the Platform and the Services (or any part thereof), we reserve the right to restrict or deny you the access to the Platform and the Services (or any part thereof).

User data transmitted over the internet is protected through the use of encryption, using the secure socket layer (SSL) or equivalent protocols. We shall use generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and upon receipt.

However, please be advised that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, even though we strive to use commercially acceptable means to protect Personal Data, we cannot guarantee its absolute security and your use of our Platform and Services is at your sole risk and discretion. We also cannot warrant that such Personal Data may not be misused in the event our safeguards and protocols are breached maliciously.

The collection, usage, and sharing of Personal Data by us shall be in compliance with applicable laws. If any security breach comes to our knowledge, then we may take all steps required to protect misuse of such data and may attempt to notify you electronically so that you can take the appropriate steps.

Our Platform and Services are not in any manner intended for children under the age of 18 (eighteen). We do not knowingly collect any Personal Data from children.

We reserve the right to change or update this Privacy Policy at any time. Such changes shall be effective immediately upon us publishing it. Your access and use of our Platform and Services following any such change constitutes your agreement to follow and be bound by this Privacy Policy, as updated or modified. For this reason, we encourage you to review this Privacy Policy each time you access and use our Platform and Services.

Cookies are small data files that are stored on your device. We use cookies and other tracking technologies to distinguish you from other users on the Platform and to remember your preferences. This helps us provide you with a good experience when you use the Platform and avail the Services and also allows us to improve them.

We identify you by way of using cookies. The cookies do not provide us access to data in your device, such as email addresses or any other data that can be traced to you personally. The data collected by way of cookies will allow us to provide you with a tailored and user-friendly experience. The cookies shall enable you to access certain features of the Platform and the Services.

Most devices can be set to notify you when you receive a cookie or prevent cookies from being sent. If you prevent cookies from being sent, it may limit the functionality that we can provide when you visit the Platform and Services.

Additionally, you may encounter cookies or other similar technologies on certain pages of the Platform and Services that are placed by third parties. We do not control the use of cookies by such third parties.

Please note that a few Services which we offer are powered by artificial intelligence (AI) and may require you to interact with an AI powered agent. The AI powered agent is deployed and monitored by Apna. All Personal Data that you disclose to the AI powered agent shall be managed in the same manner as is set out in this Privacy Policy.

For any questions or details about the Privacy Policy or how we process or handle your Personal Data, please reach out to us at support@apna.co.

Last updated on 21.12.2025