upGrad Admission Counselor Hiring Drive

Are you ready to kickstart your career in a dynamic, fast-growing industry? Join upGrad as an Admission Counselor, where you'll engage with potential learners, guide them through their education journey, and drive enrollments for industry-leading programs. This role is ideal for fresh graduates who are customer-centric, persuasive, and eager to build a career in EdTech sales.

Key Highlights:

• Open to fresh graduates (2022-2024) and candidates with up to 3 years of experience 
• 2025 graduates are eligible
• Competitive salary starting at INR 6.52 LPA including Incentives up to 4 LPA
• 10% salary appraisal every 6 months (dependent on individual's performance)

Role & Responsibilities

As an Admission Counselor, you will be responsible for engaging with prospective learners, guiding them through the admissions process, and converting leads for upGrad’s diverse programs in collaboration with renowned universities and institutes. This role involves proactive communication, lead qualification, and ensuring a seamless onboarding experience for learners.

Key Responsibilities

• Lead Engagement & Conversion: Manage and convert leads through various communication channels, including phone, email, chat, and social media.
• Counseling & Sales: Provide detailed program information, address concerns, and assist prospective learners in choosing the right program.
• Lead Qualification & Scheduling: Assess leads based on interest, needs, and eligibility, and schedule Video Counseling (VC) sessions with Admission Counselors.
• Pipeline Growth: Identify and leverage referrals from existing customers to enhance the sales pipeline.
• CRM & Process Adherence: Maintain accurate lead records in CRM (Salesforce) and ensure adherence to sales processes, tools, and data management.
• Target Achievement: Meet and exceed weekly, monthly, and quarterly revenue and enrollment targets.
• Objection Handling & Negotiation: Address concerns, handle objections, and negotiate pricing to drive conversions.
• Seamless Onboarding: Maintain effective communication with learners until they are successfully onboarded.

Are you ready to make a significant impact on the future of education? Join upGrad and be part of a team that's transforming lives through learning. Apply now and unlock your potential in the dynamic world of EdTech!

• Education: Any Graduate/Postgraduate from the years 2022, 2023, 2024 and 2025.
• Experience: 0-3 years (EdTech sales experience is a plus)
• Skills: Strong communication, active listening, problem-solving, and ability to handle objections
• Mindset: Target-driven, customer-focused, and adaptable to a fast-paced environment