Automotive Service Advisor

A Royal Enfield Service Advisor is the face of the dealership, responsible for ensuring customer satisfaction and smooth service operations. Key responsibilities include:

- Greeting customers and understanding their service needs

- Scheduling service appointments and estimating costs

- Communicating with technicians and customers about repairs

- Explaining service procedures and benefits to customers

- Handling customer complaints and resolving issues

- Maintaining customer records and follow-up interactions

Required skills:

- Excellent communication and interpersonal skills

- Customer service experience preferred

- Knowledge of Royal Enfield motorcycles and services

- Basic computer skills for managing appointments and records