Customer Service Associate

Job Description: Customer Service Associate

Location : Agra 

About the Role:

We are seeking a dynamic and customer-oriented individual to join our customer service team. As a Customer Service Associate, you will be responsible for providing exceptional support to our customers, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities:

 * Customer Support:

  * Handle incoming customer inquiries via phone, email, and chat.

  * Provide accurate and timely solutions to customer problems and concerns.

  * Assist customers with product information, order status, and troubleshooting.

 * Problem-Solving:

  * Identify and resolve customer issues efficiently and effectively.

  * Escalate complex issues to appropriate team members.

 * Process Improvement:

  * Contribute to process improvement initiatives to enhance customer satisfaction and operational efficiency.

 * Teamwork:

  * Collaborate with team members to ensure seamless customer support.