Patient Support & Operations Executive (International Customers)

We are a global healthcare company helping patients worldwide access affordable medicines.

We are looking for a Patient Support & Operations Executive (Customer Success) to manage customer communication and online patient communities.

This is a full-time, office-based role in Agra.

Key Responsibilities

1. Customer Support & Lead Management

• Reply to international patient queries via email in a timely and polite manner
• Follow up with patients for pending information or documents
• Maintain and update leads in CRM (Zoho)
• Request feedback and reviews from delivered customers

2. Customer Reviews Management

• Invite customers to join Facebook support groups
• Encourate patients to share their feedback and build a positive relationship
• Encourage patients to share reviews and experience

3. Newsletter Support

• Help organize common patient questions for newsletters
• Monitor monthly newsletter distribution

4. Website Support (Occasional)

• Update and upload products on Shopify using a provided format (training will be given)

5. Send introductory emails or LinkedIn messages to doctors and healthcare professionals.

Required Skills & Profile

• Good written English communication
• Comfortable using email, CRM systems, and basic online tools.
• Basic computer skills (Google Sheets / Excel)
• Patient, polite, and empathetic nature
• Organized and responsible
• Prior experience in any CRM (like Zoho)

Preferred Background (Not Mandatory)

• Experience in healthcare / hospital / pharmacy / customer support
• Graduates in BBA / B.Pharma preferred

What We Offer

• Stable full-time role
• Training and clear processes
• Friendly work environment
• Opportunity to grow in healthcare operations

Please apply only if you are comfortable working in an office in Agra and handling patient communication.