Receptionist / Front Office Executive

Job Title: Front Office Executive

Position Overview:

The Front Office Executive is responsible for delivering exceptional guest service and ensuring smooth daily operations at the hotel’s front desk. This role involves greeting guests, managing reservations, handling check-ins and check-outs, and addressing guest inquiries in a courteous and efficient manner. The ideal candidate is well-presented, customer-focused, and capable of multitasking in a fast-paced environment.

• Key Responsibilities:
• guests warmly and ensure a smooth check-in and check-out process
• Manage room reservations, cancellations, and modifications through the hotel system
• Answer phone calls and respond to guest inquiries promptly and professionally
• Provide accurate information about hotel facilities, services, and local attractions
• Handle guest complaints or issues with patience and professionalism, ensuring timely resolution
• Process payments, verify billing details, and maintain accurate financial records
• Coordinate with housekeeping and other departments to ensure guest needs are met
• Maintain the front desk area in a tidy and organized condition
• Ensure compliance with hotel policies, procedures, and safety standards
• Assist with administrative tasks as required by the Front Office Manager

• Skills Required:
• High school diploma or equivalent; hospitality certification is an advantage
• Previous experience in a hotel front office or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in hotel management software and Microsoft Office
• Professional appearance and a positive attitude
• Ability to work flexible hours, including weekends and holidays
• Problem-solving skills and the ability to remain calm under pressure