Restaurant Captain

Basic Role Description:

• Guest Service Lead: Welcomes guests, takes orders, explains menu items, and makes recommendations.
• Order Coordination: Communicates orders accurately to the kitchen and bar, ensuring timely service.
• Quality Control: Checks food and beverage before serving to ensure correct presentation and portion.
• Team Supervision: Guides and assists waiters/servers in their section, ensuring service standards are followed.
• Complaint Handling: Addresses guest concerns promptly and professionally, escalating issues when needed.
• Upselling: Suggests specials, premium dishes, and beverages to maximize sales.
• Knowledgeable Resource: Maintains thorough knowledge of the menu, ingredients, preparation methods, and restaurant policies.

In short, a captain is the frontline leader in the dining area, making sure guests are happy and the team delivers smooth, high-quality service.