Asset Operations Manager

Role Summary / Job Description in detail:-

International logistics operations, the Operations Manager is responsible & ensuring seamless coordination across teams. This role focuses on efficient shipment execution, documentation compliance, and timely billing processes for international freight forwarding, including air, sea, and express courier services. The Operation Manager handles escalations, maintains operational reports, and drives proactive planning to minimize delays and penalties.

Key Responsibilities: - 

Operations Coordination and Execution: -

Ø Coordinate with IATA agents for airport-to-airport bookings, including drafting and obtaining customer approvals for AWBs, sea waybills, and final issuance.

Ø Arrange pickups from customer locations and ensure timely connections to carriers, customs clearance, and transporters (to/from airports, ICDs, or seaports).

Ø Plan and execute sample, commercial, courier, and freight forwarding shipments, including daily advance planning for customs clearance to avoid penalties.

Ø Finalize CHA (Customs House Agent) partnerships for import/export shipments and coordinate with forwarders, CHAs, and customers for smooth export/import processes.

Ø Handle escalation of operational issues and ensure seamless cargo, courier, and commercial shipment execution for both imports and exports.

Documentation and Compliance: -

Ø Prepare AWBs and ocean shipments; conduct thorough checks for import/export documentation, including missing documents, KYC, e-way bills, and checklists.

Ø Generate import labels from express carriers/vendors and forward them to shippers/receivers for pickup coordination.

Ø Issue Freight Certificates to CHAs for customs clearance and perform pre-filing of BOEs (Bills of Entry) with proactive document coordination.

Ø Obtain checklist approvals from shippers/receivers for all UPS/DHL/FedEx/freight forwarding shipments, ensuring compliance with carrier requirements.

Ø Maintain customer-wise shipment data for accurate tracking and billing.

Team Management and Reporting to Management: -

Ø Supervise, mentor, and evaluate Pickup and Operation Executives, assigning daily tasks, monitoring performance, and providing training to enhance team productivity and adherence to operational standards.

Ø Conduct regular team huddles and performance reviews to foster collaboration, address bottlenecks, and implement process optimizations for pickup scheduling, shipment execution, and vendor interactions.

Ø Compile and analyze key performance indicators (KPIs) such as shipment turnaround times, pricing accuracy, compliance rates, and cost efficiencies; prepare detailed monthly/quarterly reports for senior management.

Ø Present operational insights, risk assessments, and recommendations on pricing strategies, resource needs, and compliance updates during management meetings to support strategic decision-making and business growth.

Air Freight & Sea LCL/FCL Specific Duties: -

Ø Secure quotes from IATA agents/shipping lines for export/import movements; provide rates to customers post-KYC verification.

Ø Draft and confirm AWBs/sea waybills with customers, then forward to agents/lines.

Ø Coordinate pre-filing checklists, draft approvals, and transporter logistics for seamless processing.

Ø Pass / Approve all charges (CHA, GSEC, warehouse) accurately to billing for prompt invoice preparation.

LCL & FCL Shipment Specific Duties: -

Ø Obtain quotes from IATA agents/shipping lines for export/import LCL/FCL movements; verify customer documents and KYC.

Ø Secure draft confirmations from customers and provide to agents/lines.

Ø Manage pre-filing checklists, draft approvals, and airport/transporter coordination.

Ø Ensure accurate charge pass-through to billing and monitor booking-to-billing for precision.

General Export/Import Responsibilities: -

Ø Plan and organize all shipment documentation (courier, sample, commercial) in advance, adhering to timelines.

Ø Perform compliance checks for KYC, e-way bills, and required documents.

Ø Ensure timely pickups and carrier connections for export shipments.