Back Office Executive

🧾 Job Title: Lab Back Office Executive

Organization: The Society Clinic

Location: Satellite - Ahmedabad

Department: Diagnostics / Operations

Reports to: Centre Manager

🎯 Role PurposeTo manage laboratory back-end operations including report coordination, data entry, billing support, sample tracking, and patient communication to ensure smooth and accurate diagnostic services.

• 🛠 Key Responsibilities📋 Lab CoordinationMaintain daily lab test records and patient data
• Coordinate with partner diagnostic labs for sample pickup & reporting
• Track pending reports and ensure timely delivery

• 💻 Back Office & DocumentationEnter patient test details into system/register
• Maintain digital & physical lab reports
• Prepare daily lab MIS / test summary reports
• Ensure proper filing for medico-legal compliance

• 💰 Billing & Payment SupportGenerate lab bills / invoices
• Track pending payments / online entries
• Share billing summary with accounts team

• 📞 Patient CommunicationInform patients when reports are ready
• Share soft copies via WhatsApp/email
• Handle basic queries regarding reports or test timing

• 🔍 Quality & ComplianceEnsure patient details are accurate before sending tests
• Maintain confidentiality of reports
• Follow SOPs for lab documentation and data handling

• 🎓 Required Skills & QualificationsGraduate / Diploma in Healthcare Admin / Lab Assistant preferred
• Basic computer knowledge (Excel, WhatsApp, email, billing software)
• Good communication skills in Gujarati/Hindi (basic English preferred)
• Organized and detail-oriented
• Prior experience in clinic/lab/hospital preferred

⏰ Working Hours: 10 to 7 / Day shift / 6 days working]