Back Office Operations Executive

Here’s a complete and professional Job Description (JD) for a Branch Banking Executive / Officer role — commonly used by private sector banks such as Axis, HDFC, Kotak, IDFC, AU, and others 👇

🏦 Job Title: Branch Banking Executive / Branch Relationship OfficerDepartment: Retail Branch BankingLocation: Across Branches (Urban / Semi-Urban / Rural)Employment Type: Full-time🎯 Job Summary:A Branch Banking Executive is responsible for handling daily branch operations, cash and customer transactions, and cross-selling of banking products to achieve branch targets. The role involves managing customer relationships, ensuring service quality, and maintaining compliance with all bank policies and procedures.

• 🔑 Key Responsibilities:1. Customer Service & Relationship ManagementGreet and assist walk-in customers professionally.
• Handle customer queries related to savings accounts, deposits, loans, and other banking services.
• Maintain strong relationships with existing customers and enhance customer satisfaction.
• Ensure timely service delivery and resolve customer issues effectively.
• 2. Operations & Cash ManagementManage cash transactions such as deposits, withdrawals, cheque clearing, and fund transfers.
• Balance the cash drawer and ensure accurate accounting at the end of each day.
• Adhere to KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.
• Handle branch operations like account opening, documentation, and data entry.
• Support the Branch Operations Manager in daily administrative tasks.
• 3. Cross-Selling & Revenue GenerationIdentify customer needs and cross-sell suitable banking products such as:
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• Savings & Current Accounts
• Fixed Deposits & Recurring Deposits
• Credit Cards & Insurance
• Loans (Personal, Home, Auto, etc.)
• Investment products (Mutual Funds, SIPs, etc.)
• Achieve monthly and quarterly sales targets set by the branch.
• Participate in marketing and promotional activities to increase branch footfall.
• 4. Compliance & ReportingMaintain confidentiality and accuracy of customer data.
• Ensure compliance with all internal and external audit requirements.
• Generate and submit daily operational reports to the Branch Manager.
• Follow standard operating procedures and uphold bank’s service standards.
• 👤 Desired Candidate Profile:Education: Graduate in Commerce / Management / Finance (Any Graduate can apply).
• Experience: 0–3 years (Freshers can apply; training may be provided).
• Skills Required:
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• Excellent communication and interpersonal skills
• Basic computer and MS Office knowledge
• Customer-oriented approach
• Ability to handle pressure and meet targets
• Honesty, integrity, and professional behavior

1. 💰 Salary Range: ₹15,000 – ₹35,000 per month (depending on qualification & interview)📈 Career Growth Path:Branch Banking Executive →
2. Relationship Officer →
3. Assistant Branch Manager →
4. Branch Manager →
5. Cluster / Regional Manager

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