Beauty Advisor

Role Summary

The Beauty Advisor is responsible for delivering exceptional customer service, understanding customer needs, recommending suitable beauty products, and enhancing the overall shopping experience at the Beauty Section of Shoppers Stop. The role focuses on product expertise, sales achievement, and maintaining strong brand representation across skincare, makeup, fragrances, and personal care.

Key Responsibilities

• Customer ServiceGreet customers warmly and understand their beauty requirements through conversation and skin/usage analysis.
• Provide personalized product recommendations across skincare, makeup, fragrances, haircare, and grooming.
• Demonstrate product usage, techniques, and benefits through safe, hygienic product trials.
• Assist customers through their entire purchase journey, ensuring satisfaction and repeat visits.
• Sales & Revenue DeliveryAchieve daily, weekly, and monthly sales targets for the assigned brand/counter.
• Increase conversion through cross‑selling and upselling relevant products.
• Promote new launches, offers, and exclusive collections to drive sales.
• Maintain strong relationships with repeat customers to boost loyalty and retention.
• Product Knowledge & ExpertiseStay updated on product formulations, usage methods, skin types, and current beauty trends.
• Participate in brand training sessions and use product expertise to guide customers effectively.
• Communicate product ingredients, benefits, and usage precautions clearly to customers.
• Operational ExcellenceMaintain counter hygiene, product displays, testers, and planograms as per brand and store guidelines.
• Ensure stock availability, request replenishments, and report shortages/damages.
• Follow SOPs for tester usage, product handling, billing, and customer engagement.
• Support visual merchandising activities and ensure brand visibility standards.
• Customer Relationship ManagementMaintain customer data, preferences, and purchase history for follow‑ups.
• Conduct post‑purchase communication on new arrivals, promotions, and beauty tips.
• Address customer concerns or product queries with professionalism and escalate when necessary.

• Key Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer engagement ability
• Passionate about beauty, grooming, and personal care
• Quick learner with strong product knowledge orientation
• Sales-driven, confident, and persuasive
• Good grooming, hygiene, and presentation standards
• Ability to work in a fast-paced retail environment

• Education & Experience

• Minimum 12th pass; Graduation preferred
• 1–2 years of experience in beauty retail, cosmetics, or customer service roles
• Freshers with strong interest in beauty may also be considered

• Work Environment

• Store-based role with weekend and holiday working as per retail standards
• Requires long hours of standing and active customer interaction
• Reporting to designated brand counter or multi-brand beauty floor area