Billing / Records

Invoice Generation: Prepare and issue accurate invoices, credit notes, and receipts using Tally, vyapaar, Zoho,

Data Management: Maintain and update customer databases with billing addresses, contact details, and payment terms.

Query Resolution: Respond to customer inquiries via phone, email, or chat regarding billing discrepancies, product info, or order status.

Complaint Handling: Resolve customer complaints with patience and efficiency, escalating complex issues to management when necessary.

Relationship Management: Build sustainable relationships and trust with customers through open and interactive communication.

Documentation: Maintain records of customer interactions, comments, and actions taken.