Client Service Executive

Prayosha Food Services

Ambawadi, Ahmedabad Region

₹30,000 - ₹36,000 monthly

Fixed

30000 - ₹36000

Earning Potential

36,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

45 applicants

Job Description

Eligibility Criteria:


  • For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM.
  • Demands willingness to travel as and when required.


Roles and Responsibilities:


  • As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
  • Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
  • Use a consultative approach to help clients grow their business using Petpooja products & services
  • Ensure timely renewals of products & services
  • Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
  • Collaborate with Internal Teams to ensure top-notch service & support
  • Give market insights/feedback of the product to the Tech team to enhance the product offerings
  • Generate referral leads from your existing portfolio of clients
  • Requires exceptional presentation & people skills to navigate different customer challenges.


Additional Qualification and Skills:


  • Ability to plan, manage & report on business metrics

Job role

Work location

A - Wing, 3rd floor, Gopal Palace, Ahmedabad, GJ-380015 Ambawadi, Ahmedabad Region

Department

Customer Support

Role / Category

Customer Success

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Skills

Customer service, Client relationship management, Client servicing, Client coordination, Client relationship, Communication, Voice Process

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Prayosha Food Services

Address

A - Wing, 3rd floor, Gopal Palace, Ahmedabad, GJ-380015 Ambawadi, Ahmedabad Region

Job posted by Prayosha Food Services

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