Client Service Executive
Prayosha Food Services
Client Service Executive
Prayosha Food Services
Ambawadi, Ahmedabad Region
₹30,000 - ₹36,000 monthly
Fixed
₹30000 - ₹36000
Earning Potential
₹36,000
Job Details
Interview Details
Job highlights
Urgently hiring
45 applicants
Job Description
Eligibility Criteria:
- For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM.
- Demands willingness to travel as and when required.
Roles and Responsibilities:
- As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
- Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
- Use a consultative approach to help clients grow their business using Petpooja products & services
- Ensure timely renewals of products & services
- Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
- Collaborate with Internal Teams to ensure top-notch service & support
- Give market insights/feedback of the product to the Tech team to enhance the product offerings
- Generate referral leads from your existing portfolio of clients
- Requires exceptional presentation & people skills to navigate different customer challenges.
Additional Qualification and Skills:
- Ability to plan, manage & report on business metrics
Job role
Work location
A - Wing, 3rd floor, Gopal Palace, Ahmedabad, GJ-380015 Ambawadi, Ahmedabad Region
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
Customer service, Client relationship management, Client servicing, Client coordination, Client relationship, Communication, Voice Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Prayosha Food Services
Address
A - Wing, 3rd floor, Gopal Palace, Ahmedabad, GJ-380015 Ambawadi, Ahmedabad Region
Job posted by Prayosha Food Services
Show all