Customer Care Associate

Customer Assistance

• Greet customers and assist them in selecting Tommy Hilfiger products.
• Provide detailed information about product features, sizes, and promotions.
• Ensure a positive shopping experience by addressing customer queries promptly.

Sales Support

• Drive sales by recommending products and upselling where appropriate.
• Achieve individual and store sales targets.

Cashiering & Transactions

• Handle billing and payment processes accurately.
• Process returns and exchanges as per company policy.

Store Maintenance

• Maintain visual merchandising standards for Tommy Hilfiger products.
• Replenish stock and ensure shelves are organized and attractive.

Customer Service

• Resolve customer complaints professionally and escalate issues when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers.

Operational Duties

• Keep updated with product knowledge and ongoing offers.
• Collaborate with other team members to ensure smooth store operations.