Customer Engagement Executive

**Job Title:**  

Customer Engagement Specialist (Full-time / Part-time) | Only for Ahmedabad based candidates | Age not more than 30 Yrs

**Company Overview**  

We are a fast-growing online Direct-to-Consumer (D2C) brand selling across major e-commerce platforms and our own website. We are looking for a polite, persuasive, and customer-focused professional to strengthen our customer relationships, recover lost sales, and improve delivery success rates.

The job role requires communication with customer over calls as well as chat & emails.

**Job Summary**  

This role is responsible for handling customer feedback, following up on abandoned carts through effective sales calls, and coordinating with customers on courier deliveries to reduce Cash-on-Delivery (CoD) refusals and Return-to-Origin (RTO) cases. The ideal candidate is calm under pressure, enjoys conversations, and can turn every call into a positive customer experience. Both full-time and part-time candidates are welcome.

**Key Responsibilities**  

- Reach out to customers for genuine feedback on products, service, and overall experience.  

- Make proactive follow-up calls for abandoned carts with a persuasive yet non-pushy approach to convert them into confirmed orders.  

- Coordinate with customers before and during courier delivery – confirm addresses, preferred payment mode, and delivery timing to minimize CoD rejections and RTOs.  

- Maintain accurate records of all interactions in our system.  

- Work closely with the operations and courier teams to ensure smooth delivery experiences.  

- Handle all calls with professionalism, patience, and a friendly tone.

**Requirements**  

- Must be fluent in **Hindi, English, and Gujarati** (reading, writing, and speaking).  

- Excellent communication skills – polite, persuasive, and effective on calls.  

- Natural flair for conversation and a calm, positive temperament.  

- Basic computer proficiency (MS Excel, Google Sheets, email, and browsing).  

- Prior experience in customer service, telecalling, or inside sales is preferred but not mandatory. Freshers with strong communication skills are encouraged to apply.  

- Ability to work flexible hours (full-time or part-time options available).

**Preferred Skills**  

- Experience in e-commerce or D2C brands  

- Familiarity with CRM tools or basic order management systems  

- Understanding of CoD and RTO challenges in online delivery

**Why Join Us?**  

- Be part of a growing D2C brand where your calls directly impact sales and customer loyalty.  

- Flexible full-time or part-time working options.  

- Competitive compensation + performance incentives.  

- Supportive team environment with clear growth opportunities.

**Location:** Ahmedabad / Work-from-Home (hybrid option available)  

**Employment Type:** Full-time / Part-time  

Interested candidates who are polite, persuasive, and fluent in Hindi, English & Gujarati, please apply with your resume and a short voice note introducing yourself.

We look forward to hearing from you!