Customer Relations Specialist
Prayosha Food Services
Customer Relations Specialist
Prayosha Food Services
Ambawadi, Ahmedabad Region
₹15,000 - ₹25,000 monthly
Fixed
₹15000 - ₹25000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
34 applicants
Benefits include: Overtime Pay, Annual Bonus, PF, Laptop, Health Insurance, ESI (ESIC)
Job Description
- Provide service and customer support during remote meetings and interactions.
- Conduct training sessions to help clients understand and use the product effectively.
- Diagnose errors or problems and determine proper solutions to resolve client queries.
- Create, maintain, and implement SOPs to standardize support processes.
- Hands-on experience with Windows, Linux, and Mac OS environments.
- Research and identify solutions for software and hardware issues.
- Ask targeted questions to quickly identify the root cause of issues and provide resolutions.
- Communicate with clients through phone, email, or chat to resolve technical challenges.
- Ensure all technical issues are logged properly with detailed documentation.
- Build and maintain positive relationships with international customers, ensuring high levels of satisfaction.
- Flexibility to work in rotational shifts to support time zones.
Job role
Work location
Gopal Palace, wing - A, Acharya Narendradev Nagar, Ambawadi, Ahmedabad, Gujarat, India Ambawadi, Ahmedabad Region
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
English level
Good (Intermediate / Advanced) English
Age limit
18 - 31 years
Gender
Any gender
About company
Name
Prayosha Food Services
Address
Gopal Palace, wing - A, Acharya Narendradev Nagar, Ambawadi, Ahmedabad, Gujarat, India Ambawadi, Ahmedabad Region
Job posted by Prayosha Food Services
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