Customer Relationship Manager

Key Responsibilities:

1. Relationship Development

o Assist in building and maintaining positive relationships with customers.

o Understand client preferences and support the team in improving customer satisfaction.

2. Customer Engagement

o Communicate regularly with customers through phone calls, emails, and in person interactions.

o Follow up with clients to ensure they are satisfied with our products and services.

3. Account Assistance

o Support the Customer Relationship Manager by maintaining client account details.

o Coordinate with internal departments to ensure timely delivery of services to clients.

4. Issue Handling

o Record and report customer concerns or complaints.

o Follow up with relevant departments to ensure resolution of issues.

5. Sales Coordination

o Identify basic upselling or cross-selling opportunities and inform the sales team.

o Assist in preparing proposals and presentations for clients.

6. CRM & Data Management

o Update and maintain accurate customer records in the CRM system.

o Help analyze customer data for trends and service improvements.

7. Customer Feedback

o Collect and document customer feedback.

o Share insights with the team to improve products, services, and overall customer experience.

8. Reporting

o Prepare basic reports on customer interaction, service satisfaction, and feedback.

o Assist in tracking KPIs related to customer service and relationship goals.

9. Training Support

o Assist in educating customers on using Ricardo Elevators' products and services.

o Provide basic support to help customers understand key features.

10. Team Collaboration

o Work closely with the sales, service, and technical teams to ensure smooth communication and customer satisfaction.

o Follow company procedures and maintain professionalism in all interactions.