Customer Support Executive

Job Description – Customer Support Executive

About the Role

We are hiring a Customer Support Executive for our stockbroking firm. The candidate will be the first point of contact for clients, manage front desk duties, support client documentation, and assist in coordination with internal teams.

Key Responsibilities

1) Front Desk / Reception

·        Greet and assist clients, visitors, and associates professionally

·        Handle phone calls, emails, and walk-in inquiries

·        Guide clients to the correct department/person

2) Client Support

·        Provide basic information about brokerage services

·        Assist in account opening process and required documentation

·        Coordinate with Relationship Managers/Advisors for investment-related queries

·        Share office timing updates, processes, and paperwork requirements

3) Administrative & Coordination Work

·        Manage courier, correspondence, and document distribution

·        Maintain client records and forms (physical + digital)

·        Support in organizing meetings, seminars, and investor awareness programs

·        Coordinate with operations, compliance, and accounts team for routine work

4) KYC & Documentation Support

·        Collect, verify, and file KYC documents accurately

·        Ensure proper documentation as per regulatory and company guidelines

·        Support compliance-related processes and internal checks

Requirements

·        Minimum qualification: 12th Pass / Graduate preferred

·        Good communication skills (Hindi + English)

·        Basic computer knowledge (MS Office, Email, Excel)

·        Professional behaviour and client-handling skills

·        Experience in front desk/customer support is a plus (Freshers can also apply)

What We Offer

·        Fixed salary + performance incentives

·        Growth opportunities in the financial services sector

·        Friendly and professional work environment

·        Training & support for learning brokerage processes

How to Apply

Interested candidates can apply directly on Apna or contact:

·        Phone: +91 6351 012 782

·        Location: 14th Floor, Solitaire Sky, Ashram Rd, opp. Gujarat Vidyapith, nr. Income Tax, Ahmedabad, Gujarat 380009