Customer Support Executive

TS Outsourcing India Opc

Navrangpura, Ahmedabad Region

₹20,000 - ₹35,000 monthly

Fixed

20000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

103 applicants

Benefits include: PF

Job Description

Roles and responsibilities:

  • This position involves Non-Voice process in which one has to provide knowledgeable answers to customers through live chats, e-mail inquiries regarding products and brand.
  • Assist customers with after-sales service issues.
  • Provide knowledgeable answers to questions about product, pricing and availability.
  • Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
  • Develop collaborative, positive working relationships with staff at our traditional boutiques
  • Documents customer problems and inputs in the ticketing system and excel spreadsheets
  • Be a primary contact for customer inquiries about our products and brand.


Ideal Candidate:

  • 2 - 4 years of relevant work experience with Fluent English, Excellent typing and with good computer knowledge.
  • This position is for people who are already living in Ahmedabad.
  • 45+ WPM typing speed
  • Previous experience in working for international clients and E Commerce background will be strongly preferred.
  • Good knowledge of MS Office and Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.
  • Outstanding written and verbal communication skills

Job role

Work location

104-105, Samudra Annexe Umashankar Joshi Marg, near Girish Colddrinks, Vasant Vihar, Navrangpura, Ahmedabad, Gujarat 380009 Commerce College Hostel, Ahmedabad

Department

Customer Support

Role / Category

Customer Support - Non Voice / Chat

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Interview details

Interview mode

In person

Interview address

104-105, Samudra Annexe Umashankar Joshi Marg, near Girish Colddrinks, Vasant Vihar, Navrangpura, Ahmedabad, Gujarat 380009

About company

Name

TS Outsourcing India Opc

Address

104-105, Samudra Annexe Umashankar Joshi Marg, near Girish Colddrinks, Vasant Vihar, Navrangpura, Ahmedabad, Gujarat 380009 Commerce College Hostel, Ahmedabad

Job posted by TS Outsourcing India Opc

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