Customer Support Executive
TS Outsourcing India Opc
Customer Support Executive
TS Outsourcing India Opc
Navrangpura, Ahmedabad Region
₹45,000 - ₹100,000 monthly
Fixed
₹45000 - ₹100000
Earning Potential
₹100,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
102 applicants
Benefits include: PF
Job Description
Roles and responsibilities:
- This position involves Non-Voice process in which one has to provide knowledgeable answers to customers through live chats, e-mail inquiries regarding products and brand.
- Assist customers with after-sales service issues.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Documents customer problems and inputs in the ticketing system and excel spreadsheets
- Be a primary contact for customer inquiries about our products and brand.
Ideal Candidate:
- 2 - 4 years of relevant work experience with Fluent English, Excellent typing and with good computer knowledge.
- This position is for people who are already living in Ahmedabad.
- 45+ WPM typing speed
- Previous experience in working for international clients and E Commerce background will be strongly preferred.
- Good knowledge of MS Office and Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.
- Outstanding written and verbal communication skills
Job role
Work location
104-105, Samudra Annexe Umashankar Joshi Marg, near Girish Colddrinks, Vasant Vihar, Navrangpura, Ahmedabad, Gujarat 380009 Navrangpura, Ahmedabad Region
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 3 years
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
TS Outsourcing India Opc
Address
104-105, Samudra Annexe Umashankar Joshi Marg, near Girish Colddrinks, Vasant Vihar, Navrangpura, Ahmedabad, Gujarat 380009 Navrangpura, Ahmedabad Region
Job posted by TS Outsourcing India Opc
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