Export Sales Cordinator

Export Sales Coordinator – Duties & Responsibilities

1. Order Processing & Documentation

• Receive, review, and process export sales orders.

• Prepare and manage export documentation such as invoices, packing lists, Certificates of Origin, and Bills of Lading.

• Ensure all documents comply with international trade regulations and customer requirements.

• Coordinate with freight forwarders, carriers, and customs brokers for timely shipment arrangements.

2. Logistics Coordination

• Schedule shipments, book cargo space, and track shipments until delivery.

• Ensure compliance with shipping instructions, Incoterms, and export regulations.

• Communicate with suppliers, warehouses, and logistics teams to ensure product availability and on-time dispatch.

3. Customer Communication & Support

• Serve as a primary point of contact for international customers.

• Provide pricing, product availability, shipment updates, and order status.

• Resolve customer complaints, delivery issues, and documentation errors promptly.

4. Sales Support

• Prepare quotations, proforma invoices, and sales proposals for export clients.

• Maintain and update customer records, sales reports, and databases.

• Coordinate with the sales team on new inquiries, tenders, and contract requirements.

5. Compliance & Quality Control

• Ensure compliance with export laws, customs regulations, and trade compliance rules (e.g., restricted party screening, embargo checks).

• Verify accuracy of product labeling, packaging, and shipping marks.

• Work with quality assurance teams to ensure shipment quality standards are met.

6. Financial Coordination

• Coordinate with finance for payment terms, letters of credit (LC), and credit approvals.

• Verify and submit required financial documents to banks for LC negotiation or collection.

• Follow up with customers for payments and resolve discrepancies.

7. Reporting & Administrative Tasks

• Maintain export records, shipment logs, and customer files.

• Prepare weekly/monthly sales and shipment reports.

• Monitor sales performance, forecasts, and inventory availability.

8. Cross-Department Collaboration

• Work closely with production, supply chain, warehousing, sales, and finance teams.

• Support internal teams with export-related guidance and documentation.