Your work liability includes; but not limited to:

1. Ticket Management

• Log and Prioritize Support Requests:
• Accurately register complaints, service requests, and inquiries in the helpdesk system.
• Monitor and Resolve Tickets:
• Track open tickets, follow up with stakeholders, and ensure timely resolution per SLA timelines.
• Escalate Complex Issues:
• Forward unresolved or urgent matters to concerned departments or senior staff for immediate action.
• Maintain Communication:
• Keep residents informed about ticket status, resolution timelines, and service schedules.
• Collect Feedback:
• Obtain post-resolution feedback from residents for quality control.

2. Administrative Tasks

• Resident Database Management: Maintain updated records of resident contact information, ownership/tenancy status, and occupancy.
• Daily Logs and Shift Reports: Maintain daily records of complaints, escalations, completed tasks, and staff handovers.
• Resident Onboarding/Exit: Support resident move-in/move-out processes, including document verification, ID/access card issuance, and amenity orientation.
• Notice & Communication: Prepare and distribute circulars, event notices, maintenance updates via email, app, or notice boards.
• Document Management: Maintain files for complaints, society notices, resident communication, and vendor service logs.

3. Banking & Financial Tasks

• Bank Visits: Deposit cheques, collect statements/passbooks, and manage minor banking errands.
• Maintenance Charges Collection: Collect and issue receipts for maintenance payments through cash, cheque, or online channels.
• Reconciliation & Dues Tracking: Reconcile collections with bank statements and maintain records of outstanding dues; follow up with residents.
• Bill Collection: Collect payments for other services such as event hall bookings, penalty charges, or utility reimbursements.

4. Staff & Vendor Management

• Staff Attendance Management: Record and maintain daily attendance of housekeeping, security, and technical staff. Share monthly attendance summaries with HR/accounting for payroll.
• Vendor Coordination: Communicate with vendors for scheduled work, service updates, and complaints resolution.
• Vendor Invoice Tracking: Maintain records of vendor bills/invoices and coordinate with the accounts team to ensure timely payment processing.
• Payment Verification: Verify services delivered before approving vendor payment requests; coordinate with maintenance staff for validation.

5. Resident Support & Community Coordination

• Front Desk Operations: Serve as the primary contact point at the reception/helpdesk for residents, visitors, and vendors.
• Amenity Booking: Schedule and manage bookings for amenities such as party hall, gym, and guest rooms as per society rules.
• Emergency Response Support: Provide immediate assistance and communication during incidents like power outages, water leakage, or security concerns.
• Visitor and Access Control: Support security team in visitor management system operations and access card/ID issuance.

6. Compliance & Reporting

• Service Reports: Prepare weekly/monthly reports on ticket resolution, vendor performance, staff attendance, and resident feedback.
• Audit & Documentation Support: Organize and present records needed for society audits or committee reviews.
• Policy Enforcement Assistance: Inform and remind residents of society rules, assist in implementing policy decisions made by the management committee.