Job Description:Overview:

We are seeking an experienced and proactive IT Support Specialist to manage and maintain our organization's IT infrastructure, including servers, NAS (Network Attached Storage), computers, and user account administration. This role ensures smooth day-to-day operations, resolves technical issues, and implements improvements to enhance system efficiency.

Key Responsibilities:

1. Server Administration:
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• Install, configure, and maintain Windows/Linux servers.
• Perform regular backups, patch management, and updates.
• Monitor server health and performance to ensure maximum uptime.
• Troubleshoot and resolve server-related issues promptly.

1. NAS (Network Attached Storage) Management:
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• Configure, maintain, and monitor NAS devices.
• Manage storage quotas, user access, and data security.
• Ensure regular backups and disaster recovery processes are in place.

1. User and System Support:
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• Provide support for end-user devices, including desktops, laptops, and peripherals.
• Handle login issues, password resets, and access rights.
• Set up and configure new hardware and software for employees.
• Assist with email account creation, VPN setup, and other user-specific requests.

1. Networking and Security:
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• Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi).
• Work with firewalls, routers, and switches to maintain secure network access.
• Implement and monitor IT security protocols to protect against threats.

1. Documentation and Reporting:
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• Maintain detailed documentation of systems, configurations, and procedures.
• Provide regular reports on IT operations and incidents.

1. Miscellaneous Tasks:
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• Perform minor hardware repairs and upgrades as needed.
• Train employees on IT systems and best practices.
• Collaborate with third-party vendors for specialized IT needs.

Key Skills and Qualifications:

• Proficiency in server operating systems (Windows Server, Linux).
• Hands-on experience with NAS devices and storage management.
• Strong troubleshooting skills for hardware, software, and network issues.
• Familiarity with Active Directory, Office 365, and email systems.
• Basic scripting knowledge (e.g., PowerShell, Bash) is a plus.
• Excellent communication and organizational skills.

Preferred Certifications:

• CompTIA A+/Network+/Security+
• Microsoft Certified: Azure Administrator or equivalent
• ITIL Foundation

Benefits:

• Competitive salary and benefits package
• Opportunity to work with a collaborative team
• Professional development and training opportunities