Marketing And Operations Intern

ABOUT THE BRAND

TruSatva is a premium wellness brand focused on sleep rituals for the US market.

We combine modern science with intentional rituals to help people unwind, sleep better, and wake up calm.

We’re an early-stage DTC startup, which means you’ll get real exposure across marketing, operations, and growth, not just one narrow task.

ROLE OVERVIEW

We’re looking for a smart, proactive intern who can support our founders across multiple functions. This role is ideal for someone who wants to learn how a real DTC brand is built from the inside.

You will work closely with the founders and get hands-on experience across:

• Influencer & UGC marketing
• Customer support
• Basic email marketing
• Agency & partner coordination

Training will be provided — attitude and execution matter more than experience.

🛠️ KEY RESPONSIBILITIES

1️⃣ Influencer & UGC Support

• Research influencers and UGC creators (Instagram, TikTok, Fiverr, etc.)
• Shortlist creators based on brand fit
• Reach out to creators via email / DMs using provided templates
• Track responses and follow-ups in a simple sheet
• Coordinate basic deliverables and timelines

2️⃣ Customer Support (Light)

• Monitor customer support inbox
• Respond to basic customer queries using templates
• Escalate complex issues to founders
• Maintain a simple FAQ / response log

3️⃣ Email Marketing (Basic – Klaviyo)

• Assist in setting up email flows (welcome, order confirmation, follow-ups)
• Schedule basic campaigns using provided copy
• Update email lists and segments
• Track basic performance metrics (open rates, clicks)

4️⃣ Operations & Coordination

Coordinate with:

• 3PL / fulfillment partner
• Social media agency
• Track order issues or delays and flag them
• Maintain simple trackers for operations and marketing tasks

5️⃣ General Marketing Support

• Help founders with ad-hoc research tasks
• Organize marketing assets (UGC videos, images, documents)
• Maintain internal trackers and SOPs

✅ WHAT WE’RE LOOKING FOR

Must-have:

• Strong communication skills (written English)
• Organized and detail-oriented
• Comfortable using Google Sheets, Docs, basic tools
• Willingness to learn and take ownership
• Interest in DTC brands, wellness, marketing, or startups
• Nice-to-have (not required):Prior internship in marketing or startups
• Familiarity with Instagram / TikTok creators
• Basic understanding of email marketing tools
• US market exposure (not mandatory)

🧠 WHO THIS ROLE IS PERFECT FOR

• Students / fresh graduates interested in startups
• Someone who wants hands-on exposure, not just theory
• People who enjoy multitasking and learning different domains
• Candidates who want to grow into a full-time role in 3–6 months

🚫 WHO THIS ROLE IS NOT FOR

• Someone looking for a fixed, repetitive job
• Someone who needs constant hand-holding
• Someone not comfortable working across different functions

🌱 WHAT YOU’LL LEARN

• How a US DTC brand is launched and scaled
• Influencer & UGC marketing from scratch
• Email marketing fundamentals
• Customer experience & operations
• How founders actually make decisions

This is real startup exposure, not a dummy internship.

📈 GROWTH OPPORTUNITY

High-performing interns can:

• Convert to a full-time role
• Take ownership of a specific vertical (UGC, CRM, ops, etc.)
• Grow with the company as we scale