Relationship Manager

Key Responsibilities

• Handle international students (clients) and manage their respective university portals.
• Monitor, manage, and ensure timely completion and submission of client tasks.
• Maintain continuous communication with clients and provide the best possible service within defined authority.
• Manage end-to-end day-to-day operations for assigned clients.
• Coordinate with the administrative team to track upcoming tasks and submissions.
• Follow up with the administrative department and verify work accuracy.
• Upsell Company services during routine client communication to generate additional revenue.
• Generate client referrals to support company sales growth.
• Manage client interactions across different time zones to ensure seamless service delivery.
• Use multiple communication modes such as video calls, audio calls, and conference calls with writers and admin teams as per client requirements.
• Cooperate closely with the administrative department for smooth operations and outcomes.