Sales & Marketing Executive

We are seeking a dedicated Client Follow-up Specialist to join our team. In this role, you will be responsible for maintaining strong relationships with our clients and ensuring their needs are met effectively. The Client Follow-up Specialist will play a crucial role in enhancing client satisfaction and retention through proactive communication and diligent follow-up.

Responsibilities:

Communicate with clients via phone, email, or other channels to address inquiries, resolve issues, and provide assistance.

Conduct follow-up calls or emails to ensure client satisfaction and gather feedback on our products/services.

Collaborate with internal teams to coordinate responses and solutions for client inquiries or concerns.

Maintain accurate and updated client records and documentation of interactions.

Identify opportunities to improve processes and enhance the client experience.

Timing: 9:30 to 7:00