Service Manager

The Service Manager is responsible for overseeing the daily operations of the automotive service department to ensure exceptional customer satisfaction, efficient workflow, and profitability. This role leads service advisors and technicians, maintains high service quality standards, drives customer retention, and ensures compliance with manufacturer and company policies. The Service Manager plays a key role in building long-term customer relationships while achieving service revenue and operational targets.

Key Responsibilities

• Manage and supervise the overall operations of the service department
• Lead, coach, and motivate service advisors, technicians, and support staff
• Ensure high levels of customer satisfaction through quality service and timely delivery