Telecaller

Soft Skills Required – Telecaller

Strong Verbal Communication

• Clear, confident, and persuasive speaking ability.
• Ability to explain offers, pricing, and value propositions simply and convincingly.

Active Listening

• Understand customer needs, objections, and intent without interrupting.
• Ability to tailor the pitch based on customer responses.

Persuasion & Negotiation Skills

• Capability to influence customer decisions ethically.
• Skilled in handling price resistance and closing conversations effectively.

Objection Handling

• Calm and logical approach to addressing customer doubts, concerns, and rejections.
• Ability to convert hesitation into positive outcomes.

Confidence & Positive Attitude

• High energy and self-belief while interacting with prospects.
• Maintains enthusiasm even after rejections.

Customer-Centric Approach

• Focus on building trust and long-term relationships, not just quick closures.
• Polite, respectful, and professional at all times.

Emotional Intelligence

• Ability to read customer tone and emotions during calls.
• Adjusts communication style accordingly.

Time Management

• Efficient call handling while maintaining quality conversations.
• Ability to prioritize high-intent leads.

Resilience & Stress Handling

• Comfortable working with daily targets and pressure.
• Recovers quickly from unsuccessful calls.

Follow-up Discipline

• Consistent and timely follow-ups with interested leads.
• Strong commitment to closing the loop.