Admission Counsellor

Job description:

Tele-Counselor / Telecaller

Location: UpGrad Learning Centre – Ahmedabad

Reporting to: Centre Head

Type: Full-time, On-site

Joining - Immediate

About the Role

We are looking for a self-motivated, target-driven, and highly presentable Counselor to join our UpGrad Learning Centre in Ahmedabad. The role involves engaging with students and working professionals, understanding their career goals, and guiding them towards the right programs offered by UpGrad.

Key Responsibilities

• Counsel prospective learners through calls, walk-ins, and online sessions about suitable programs.
• Achieve weekly and monthly enrolment targets through effective follow-ups and conversions.
• Build trust and maintain long-term relationships with learners.
• Represent the centre during student visits, info sessions, and events.
• Maintain accurate data and reports using CRM tools.
• Deliver a professional and positive learner experience at every stage.
• Requirements

Education: Graduate in any discipline (Postgraduate preferred).

Experience: 0–5 years in counselling, sales, or customer-facing roles; prior counselling experience preferred.

Languages: Must be fluent in Gujarati, English, and Hindi.

Skills:

• Excellent communication and presentation skills
• Strong persuasion and interpersonal abilities
• Self-driven and target-oriented mindset
• Professional grooming and customer service orientation
• Comfort with technology and CRM tools
• What We Offer

Opportunity to work with one of India’s most reputed higher education brands.

Attractive performance-linked incentives.

Growth-oriented, dynamic, and learner-focused work culture.

Job Type: Full-time

Work Location: In person