Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Customer Service Operations
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely resolution to software-related issues. - Collaborate with cross-functional teams to address system problems. - Conduct root cause analysis for recurring issues. - Assist in the implementation of software upgrades and patches. - Document troubleshooting steps and solutions for future reference. - Proactively identify areas for system improvement and optimization. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Customer Service Operations. - Strong understanding of system troubleshooting and problem-solving techniques. - Knowledge of software deployment and configuration management. - Familiarity with ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. - This position is based at our Ahmedabad office. - A 15 years full-time education is required.