Assistant Manager - Freight Forwarding Operations

Assistant Manager - Branch Operations - Freight Forwarding

•    1. Strong professional communicational skills in order to deal with  clients informing them about status of their shipments
•    2. Responsible for timely completion of import and export jobs into the freight forwarding automation by managing the daily air/sea import/export in order to ensure smooth and efficient flow of operations.
•    3. Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.
•    4. Provide clients with high-end advice regarding the required import and export documentation
•    5. Responsible for accurate billing and cost acrual process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.
•    6. Complete data entry into CR Freight Forwarding Operational platform.
•    7. Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
•    8. Interfacing with any authorities, ministries, GHA and airlines which are engaged in their daily work
•    9. Monitoring and developing the daily work environment/ procedures to meet the company standard and the KPI to achieve the best results.
•    10. Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.
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Customer Service

•    Good knowledge of handling different type of shipments.
•    Well versed with various inco-terms.
•    Co-ordination with Client, Overseas Agent for pre shipment activities.
•    Co-ordination with Shipping Line / Co-loader for placing booking.
•    Updating client on the status of the shipment.
•    Sharing all drafts with clients & seeking approval.
•    Sharing pre alert with the client.
•    Opening job in system and updating all the fields.
•    Conducting MBR/QBR’s for Key clients.
•    Timely DSR’s to be sent to clients as per SOP.

Documentation / Operation


•    Filing IGM with the shipping / co-loader.
•    Aware of split IGM process.
•    Completing documentation / formalities for CFS nomination & Factory Destuff delivery.
•    Co-ordinating with the shipping line / co-loader for the arrival of the shipment.
•    Procuring Invoice from shipping line / co-loader / CHA / Transporter and booking in the system.
•    Well versed with Invoicing aspect.
•    Good knowledge of managing Accruals in system.
•    Well versed with country regulations.
•    Well versed with export clearance process.

Experience Level

Mid Level