Assistant Manager-CRM

Responsibilities

Develop and implement strategies for effective customer relationship management

Build and maintain strong, long-lasting customer relationships

Oversee after-sales services and address customer inquiries and concerns

Collaborate with sales and marketing teams to identify opportunities for business growth

Ensure high levels of customer satisfaction through proactive communication and resolution of issues

Conduct regular customer feedback surveys to gather insights and improve services

Utilize CRM software to organize, automate, and synchronize sales and marketing activities

Prepare and present regular reports on customer engagement and sales performance

Stay updated with industry trends and competitors' activities to identify potential areas for improvement

Qualifications

Bachelor's degree in Business Administration, Marketing, or related field

Master's degree in relevant field (preferred)