Assistant Manager Operations

Key Responsibilities:

1. Operations Management

Assist in managing day-to-day operations across all FMS centres.

Ensure smooth execution of DGCA ground classes, faculty coordination, and student schedules.

Monitor classroom readiness, LMS usage, and operational compliances.

Handle escalations from students, parents, and internal teams professionally.

Maintain operational checklists, reports, and daily activity logs.

2. Admissions & Student Handling

Support the admissions team in counselling, documentation, and follow-ups.

Ensure every student receives timely onboarding, LMS access, and academic guidance.

Track student performance, attendance, and feedback in coordination with instructors.

3. Business Development

Assist in executing marketing and BD initiatives for student enrolment.

Coordinate seminars, school/college outreach, and aviation awareness activities.

Maintain leads, follow up on enquiries, and ensure daily reporting.

Build and maintain relationships with partner institutions and vendors.

4. Team Coordination & Communication

Act as a bridge between management, instructors, students, and telecalling/counselling teams.

Ensure alignment of goals, update teams on daily tasks, and support in workload distribution.

Conduct daily briefings and assist in staff performance tracking.

5. Process Improvement & Reporting

Identify gaps in operations and propose solutions.

Maintain MIS reports, admissions data, and monthly performance summaries.

Ensure timely submission of all operational and BD-related reports to the Head of Operations.