Back Office Staff

Job Responsibilities:

• Handle online flight bookings (domestic & international) through GDS/airline portals
• Attend customer calls and WhatsApp/email inquiries and provide accurate travel information
• Respond to client queries regarding fares, availability, travel policies, and services
• Assist customers with ticket issuance, rebooking, cancellations, and refunds
• Support clients in visa application form filling (training and guidance will be provided)
• Coordinate for hotel bookings, travel insurance, and other travel services
• Maintain proper records of bookings, client details, and transactions
• Follow up with clients for pending documents and confirmations
• Ensure timely and professional communication with customers