Cluster Manager

ROLE PURPOSE

The Regional Retail Operations Manager will be responsible for end-to-end management of multiple retail stores and store staff, ensuring smooth daily operations, discipline, sales performance, compliance, and brand standards across all locations. The role demands a strong, proactive individual who can take ownership, apply independent thinking, and drive operational excellence without constant supervision.

KEY RESPONSIBILITIES

1. Store Operations Management

-Oversee day-to-day operations of retail stores

-Ensure adherence to company SOPs, policies, and brand standards

-Conduct regular store visits and surprise audits

2.Staff Management & Discipline

-Supervise store staff attendance, punctuality, and behavior

-Ensure proper staffing, duty rosters, and shift management

-Handle staff issues, grievances, and disciplinary actions

3.Sales & Performance Monitoring

-Track daily, weekly, and monthly sales performance

-Ensure achievement of store-level targets

-Identify gaps and implement corrective actions

-Motivate store teams to improve productivity and customer service

5.Inventory & Store Readiness

-Coordinate with stores on stock availability and movement

-Ensure proper VM, cleanliness, and store presentation

-Monitor shrinkage, damages, and stock discrepancies

-Monitor cash deposits, stock handling, and billing practices

6.Coordination & Reporting

-Act as the single point of contact between HO and stores

-Share daily and weekly operational updates

-Prepare performance and compliance reports for management

7.Problem Solving & Decision Making

-Independently handle operational challenges on the ground

-Take quick, practical decisions in the interest of the business

-Proactively suggest process improvements and cost optimizations

KEY RESULT AREAS (KRA)

-Smooth functioning of all assigned stores

-Improved staff discipline and attendance

-Consistent sales growth and store performance

-Reduced operational issues and escalations

KEY PERFORMANCE INDICATORS (KPI)

-Store compliance and audit scores

-Staff attrition and attendance adherence

-Sales performance vs targets

-Timely issue resolution

-Accuracy and timeliness of reporting

MUST HAVE SKILLS

-Multi-store retail operations experience

-Team leading skills and target driving skills

-Strong staff handling & discipline control

-Independent decision-making & ownership mindset

-Problem-solving ability on ground

-Knowledge of store SOPs, cash & attendance

-Good communication & readiness to travel

PREFERRED SKILLS

-Apparel / kidswear retail experience

-Sales & target monitoring exposure

-Basic inventory & shrinkage control

-Team training & development skills