Credit Control Officer

Credit Control Officer

The following are the most significant responsibilities of the role, with clear end results for which the role holder will be accountable:
• Establishing credit limits and evaluating the creditworthiness of customers.
• Developing and implementing effective credit control policies and procedures to minimize credit risk and improve collection efficiency.
• Maintaining positive relationships with customers while effectively mitigating credit risks and ensuring timely collections.
• Conducting regular credit reviews and reassessing credit limits based on payment history and changes in creditworthiness.
• Coordinating with other departments, such as sales, customer service, and finance, to handle all credit-related matters appropriately.

 

CHALLENGES
• Monitoring customer accounts to ensure timely payments and addressing any payment delays or discrepancies promptly.
• Supporting multiple locations and multiple business units 24/7.
• Maintaining strong relationships with customers, providing excellent customer service, and addressing their queries or concerns related to credit matters.
• Ensuring adherence to company policies and procedures.
• Willingness to work in different shifts and roster duties.

Qualifications:
•1-4 years of relevant work experience.
•A bachelor’s degree in finance, accounting, or a related field.
•Strong knowledge of credit control concept. SAP Knowledge is desirable

Experience:
•Experience and understanding of customer credit risk evaluation and management, analytical reporting, or receivable management.
•Experience in credit control, receivable, or collection management team.
•Preference for experience in the manufacturing or FMCG sector.
•Hands-on experience working with SAP and proficiency in Microsoft Excel.
•Good interpersonal skills and sound decision-making skills to manage relationships with customers, especially during collections.
•Ability to work independently with minimum supervision and tight deadlines.

Experience Level

Senior Level