Customer Care Executive

Job Description:

• Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically
• Address customer queries related to product usage, order status, returns, payments, etc.
• Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns
• Log customer feedback and escalate unresolved issues to relevant teams.
• Maintain daily records of interactions using CRM or ticketing tools
• Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries
• Educate customers about Dermatouch products and skincare routines
• Ensure first-contact resolution and drive customer satisfaction (CSAT)

Requirements:

• Graduate or Diploma in any discipline
• 1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)
• Excellent communication in English and Hindi (knowledge of regional languages is a plus)
• Ability to work in evening/night shifts and weekends (if required)
• Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email
• Patience, problem-solving skills, and a customer-first mindset