Customer Care Executive

JD

Handle inbound and outbound calls professionally and promptly. 4 Corner Resources

Provide accurate information about products, services, accounts, and procedures. Gusto

Record customer interactions and update databases (CRM, ticketing systems) accurately. 4 Corner Resources

Resolve customer issues or escalate complex cases to supervisors when needed. 4 Corner Resources

Follow standard operating procedures, scripts, and quality guidelines. 4 Corner Resources

Meet or exceed performance metrics (e.g., call handling time, customer satisfaction scores). Gusto

Assist with administrative tasks such as data entry, documentation, and reporting. Gusto

Continuous improvement by identifying opportunities to streamline processes and enhance service.

Interested candidate can share cv at nupur.prajapati@neubergdiagnostics.com/ 90813 10088