Customer Care Executive

Company Web Site : https://bookmyparts.com/?srsltid=AfmBOoqctvOl7GQfR8so1EqUHaGNncAam3aTmJBl1r8RjMeBYyspsaL5

Company :

Established in 2016, BookMyParts serves 3000 customers and counting. With 10,000 SKUs and 100 plus categories, BookMyParts has created a niche for itself by focusing exclusively on supply chain of spare parts, tools, hardware, components and accessories segment. It intends to widen its customer base across India and gradually go global by starting up cross border ecommerce and online platform serving Global markets.

Roles

Provide step-by-step guidance to customers to resolve issues or navigate products or services.

Respond to customer inquiries through various communication channels, including phone, email and live chat.

Address customer feedback and concerns with empathy and professionalism.

Collaborate with cross-functional teams to ensure timely resolution of issues.

Handle a high volume of customer contacts while maintaining quality service.

Identify common customer issues and suggest improvements to enhance the customer experience.

Keep accurate records of customer interactions using our customer support software.

Contribute to the development of customer support materials and resources at the firm.