Customer Delight Executive

1. Your Key ResponsibilitiesCustomer Handling & First Interaction: Welcome all showroom visitors professionally, understand their initial requirements, and ensure a smooth handover to the appropriate Sales Executive.
2. Lead Follow-up & Management: Track all incoming and ongoing leads, conduct timely follow-ups via calls/messages, and ensure no lead is missed or delayed.
3. Client & Network Engagement: Connect interiors, architects, and builders (existing/new) clients and business contacts to build relationships.
4. Lead Tracking & Documentation: Maintain accurate and update records of all customer interactions, lead status, and follow-up actions in the system/register.
5. Sales Coordination: Work closely with the sales team to share lead insights, update progress, and support faster conversion of prospects into customers.

Conversion Support: Ensure continuous engagement with prospects, address basic queries, and push leads toward closure through consistent follow-ups.