Customer Experience - Resident Engineer

Airtel

Ahmedabad

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

Customer Experience - Resident Engineer

Key Deliverables

  • Airtel Custodian - Act like L1 escalations desk for customer
  • Giving Onsite support (Live testing, Device Issue, Link Monitor)
  • M2M Solution testing with sample SIM card
  • Maintaining and sharing daily update with all stake holders on open points
  • Align service tickets to engineers and tracking progress of work
  • Delivery of third party media/bandwidth/Hardware
  • Initiating network surveys on problematic locations
  • Logging Ticket with Airtel and coordination for Troubleshooting
  • Circle Network TAT is freeze

Skills Required

  • Good understanding of IoT, MPLS products along with Network Layer understanding
  • Excellent relationship management with customer, cross functional team
  • Good  written and verbal communication skills
  • Can do attitude & problem solving skills
  • Result Orientation

Job role

Work location

AHMEDABAD, GUJARAT, India

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

About company

Name

Airtel

Job posted by Airtel

Apply on company website