Customer Sales Executive

Job Description:

Job Title: Customer Service - Sales Coordinator (Female Only)

Salary: INR 20,000 – INR 30,000 per month (negotiable)

Attendance Bonus: 2,500 and Transportation Allowance (from home to office and vice versa)

Job Time: 4:00 A.M. to 1:00 P.M. (IST)

Experience: Freshers also okay but Confidence, Discipline & Strength is must and of course she must be extremely fluent in English - reading, writing & speaking

Roles & Responsibilities:

• Attend and log service calls from existing Australian solar customers facing system issues.
• Validate complaints through basic troubleshooting and collect accurate problem details.
• Create and assign service tickets to the appropriate regional service or technical team.
• Coordinate with field teams to ensure timely resolution and job completion.
• Follow up with customers post-service to confirm satisfaction and close calls.
• Maintain detailed call logs and service records in the CRM.
• Share daily/weekly updates with the service manager on open and completed cases.
• Identify and forward potential upselling or AMC opportunities to the sales team.
• Participate in training sessions to stay updated on solar products and service processes.
• Work during Australian business hours and maintain professional communication with clients and internal teams.

Requirements:

• Female applicants only
• Excellent English communication skills (verbal and written).
• Strong coordination, multitasking, and organizational abilities.
• Customer-centric mindset with problem-solving aptitude.
• Basic technical understanding of solar systems (training will be provided).
• Proficiency in CRM tools, MS Office, and remote communication platforms.
• Ability to work independently during Australian working hours.

Key Skills:

• 
• Active Listening
• AMC Sales Support
• Call Handling
• Client Follow-ups
• Client Interaction
• Client Satisfaction
• Complaint Resolution
• CRM Software Knowledge
• Customer Relationship Management
• Customer Relationship Management (CRM)
• Customer Service
• Customer Support
• Data Entry
• Documentation Management
• Interpersonal Skills
• MS Office
• Multitasking
• Professional Email Communication
• Record Keeping
• Remote Communication Tools (Zoom / Teams / VoIP Systems)