Customer Support

Key Responsibilities

● Onboard new creators and guide them through the platform

● Build and maintain strong, long-term relationships with creators

● Help creators improve their earnings and engagement metrics

● Track creator performance and provide regular feedback and support

● Solve day-to-day issues and act as a trusted advisor to creators

● Identify opportunities to enhance the creator experience

Ideal Candidate Profile

● Experience: Background in customer support, community management, or creator/talent management

● People-oriented: Genuinely enjoys working with people and solving their problems

● Strong communicator: Clear, empathetic, and responsive

● Organized: Ability to manage multiple relationships and track performance efficiently

● Proactive: Takes initiative to follow up and support creators consistently

● Team player: Comfortable working in a fast-paced, in-office environment

● Growth mindset: Eager to learn and help others grow

● High energy: Brings positivity and enthusiasm to the role

What We Offer

● Real ownership and impact within a growing creator ecosystem

● Direct influence on creator success and platform growth

● Opportunity to build meaningful relationships in the creator economy

● Collaborative, energetic work environment