Customer Support Associate
Delhivery
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Customer Support Associate
Delhivery
Ahmedabad
Not disclosed
Job Details
Job Description
Customer Support Associate
Roles and Responsibilities
- Planning and Escalation management - Own and track key operational metrics across End-to-End Supply Chain network - Plant, OEM, Factory, Warehouse, First Mile, Middle Mile, Last Mile, Returns.
- Work closely with Operations (Warehouse & Transport), Planning, Design, Process control, Sales and Last mile & First mile team to ensure smooth operations on a day-to-day basis.
- Undertake ad hoc and peak planning in coordination with Sales and Operation teams.
- Resolve Client escalation by conducting RCA in coordination with other teams with respect to Speed, RTO, Breach and other client metrics which is impacting performance.
- Conduct periodic Business performance reviews along with Operations and Sales teams for key accounts and drive Process Improvement based on review feedback.
Job role
Work location
Ahmedabad
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Delhivery
Job posted by Delhivery
Complete Application Form