Customer Support Executive

We are looking for a Customer Retention Executive who will be responsible for maintaining strong relationships with existing customers, ensuring customer satisfaction, and reducing churn. The ideal candidate should have excellent communication skills and a customer-focused mindset.

Key Responsibilities

Handle inbound and outbound calls with existing customers

Understand customer needs and provide appropriate solutions

Resolve customer complaints and concerns efficiently

Maintain customer satisfaction and build long-term relationships

Follow up with customers to ensure service continuity

Identify reasons for customer churn and take preventive actions

Upsell or cross-sell services where applicable

Maintain accurate customer records in CRM systems

Coordinate with internal teams for issue resolution

Required Skills & Qualifications

Good communication skills (Hindi & English preferred)

Customer handling and problem-solving skills

Ability to convince and retain customers

Basic computer knowledge (CRM, MS Excel, email)

Patience, empathy, and a positive attitude

Ability to work in a target-oriented environment

Preferred Candidates

Experience in customer support / retention / telecalling / BPO / call center

Knowledge of IVR, telecom, SaaS, or cloud services is a plus

Immediate joiners preferred

Working Days & Timings

Working Days: Monday to Saturday

Timing: [e.g., 10:00 AM – 7:00 PM]

Benefits

Fixed salary 

Training and career growth opportunities

Friendly and professional work environment

Employee support and learning culture