Help Desk Executive
Spectra Technovision
Help Desk Executive
Spectra Technovision
Prahlad Nagar, Ahmedabad
₹15,000 - ₹20,000 monthly
Fixed
₹15000 - ₹20000
Earning Potential
₹20,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
HR responded to 80% candidates in last 15 days
54 applicants
Job Description
Job Description
Help Desk Coordinators provide support to a company’s clients by completing the following tasks: taking phone calls and reading emails from customers, escalating issues to the next level when necessary, analysing the problem, diagnosing technical issues, recommending solutions, maintaining record of customer requests.
Salary –Salary should not be a constrain for a good resource
Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
Functional Area – Customer support Helpdesk
Role – Customer Support
Employment Type - Permanent Job, Full Time
Work location - Ahmedabad [Prahlad-Nagar]
Job Role
Oversee the operation of the IT helpdesk, serving as the primary point of contact for escalations and complex technical issues.
Coordinate helpdesk activities and prioritize support requests based on urgency, impact, and SLAs, ensuring timely resolution and customer satisfaction.
Assign helpdesk tickets to support technicians, monitoring workload and performance to optimize efficiency and productivity.
Provide technical assistance and guidance to helpdesk staff, assisting with issue resolution and troubleshooting as needed.
Develop and maintain helpdesk procedures, workflows, and documentation, ensuring consistency and adherence to best practices.
Job role
Work location
707-708, spectra technovision india pvt ltd, venus atlantis corporate park, nr. Shell petrol pump, prahladnagar road, ahmedabad - 380015 Prahlad Nagar, Ahmedabad
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Spectra Technovision
Address
707-708, spectra technovision india pvt ltd, venus atlantis corporate park, nr. Shell petrol pump, prahladnagar road, ahmedabad - 380015 Prahlad Nagar, Ahmedabad
Job posted by Spectra Technovision
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