Help Desk Executive

Spectra Technovision

Prahlad Nagar, Ahmedabad

₹15,000 - ₹20,000 monthly

Fixed

15000 - ₹20000

Earning Potential

20,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 80% candidates in last 15 days

54 applicants

Job Description

Job Description


Help Desk Coordinators provide support to a company’s clients by completing the following tasks: taking phone calls and reading emails from customers, escalating issues to the next level when necessary, analysing the problem, diagnosing technical issues, recommending solutions, maintaining record of customer requests.


Salary –Salary should not be a constrain for a good resource

Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Functional Area – Customer support Helpdesk

Role – Customer Support

Employment Type - Permanent Job, Full Time

Work location - Ahmedabad [Prahlad-Nagar]

 

Job Role


 Oversee the operation of the IT helpdesk, serving as the primary point of contact for escalations and complex technical issues.

 Coordinate helpdesk activities and prioritize support requests based on urgency, impact, and SLAs, ensuring timely resolution and customer satisfaction.

 Assign helpdesk tickets to support technicians, monitoring workload and performance to optimize efficiency and productivity.

 Provide technical assistance and guidance to helpdesk staff, assisting with issue resolution and troubleshooting as needed.

 Develop and maintain helpdesk procedures, workflows, and documentation, ensuring consistency and adherence to best practices.

Job role

Work location

707-708, spectra technovision india pvt ltd, venus atlantis corporate park, nr. Shell petrol pump, prahladnagar road, ahmedabad - 380015 Prahlad Nagar, Ahmedabad

Department

Customer Support

Role / Category

Customer Success

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

English level

Good (Intermediate / Advanced) English

Age limit

18 - 35 years

Gender

Any gender

About company

Name

Spectra Technovision

Address

707-708, spectra technovision india pvt ltd, venus atlantis corporate park, nr. Shell petrol pump, prahladnagar road, ahmedabad - 380015 Prahlad Nagar, Ahmedabad

Job posted by Spectra Technovision

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