Customer Support Executive
Alpha Staffing Solutions
Customer Support Executive
Alpha Staffing Solutions
Ahmedabad
₹15,000 - ₹30,000 monthly
Fixed
₹15000 - ₹30000
Earning Potential
₹30,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
6 applicants
Benefits include: Annual Bonus, PF, Health Insurance
Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
Job role
Work location
Khatraj Chokdi, Khatraj Kalol Road, Gujarat, India
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Customer service, Chat support, Blended process, International BPO, Non-Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 40 years
Gender
Male
About company
Name
Alpha Staffing Solutions
Address
Khatraj Chokdi, Khatraj Kalol Road, Gujarat, India
Job posted by Alpha Staffing Solutions
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