Job Description:

We are seeking a motivated and customer-focused individual to join our support team as a Customer Support Executive (Voice Process). In this role, you will be the first point of contact for customers, handling inbound and outbound calls to resolve queries, provide information, and ensure a high-quality service experience.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner
• Resolve customer inquiries, complaints, or issues promptly and efficiently
• Maintain accurate records of customer interactions and transactions
• Escalate complex issues to the appropriate departments when necessary
• Meet performance metrics such as call handling time, customer satisfaction, and resolution rate
• Stay updated on product knowledge, company policies, and procedures

Requirements:

• Excellent verbal communication skills in [language(s)]
• Previous experience in a voice-based customer service role is preferred
• Ability to handle high call volumes and remain calm under pressure
• Good problem-solving skills and attention to detail
• Basic computer proficiency and familiarity with CRM tools
• Willingness to work in shifts, including weekends if required

Preferred Qualifications:

• Bachelor’s degree or equivalent
• 6 months to 2 years of relevant experience