Customer Support Executive

Customer Happiness Executive / Customer Support Executive | 🕒 Full-time | 💼 D2C Fashion & Lifestyle

About the Brand :

We are India’s first and fastest-growing women’s holidaywear brand, specialising in swimwear and beachwear for both standard and plus sizes.

We operate two fashion-forward D2C brands — The Curvves and Plus Curvves — built around confidence, comfort, and great fit.

This is a rare opportunity to be part of a rapidly scaling fashion startup redefining holidaywear in India.

Role Overview :

We are looking for a Customer Happiness Executive who genuinely enjoys interacting with customers and ensuring a smooth, positive brand experience across all touchpoints.

You will be the voice of our brand — handling queries, resolving concerns, and coordinating internally to deliver timely and satisfactory resolutions.

• Key ResponsibilitiesHandle customer queries across email, phone calls, WhatsApp, and social media
• Resolve customer concerns with empathy, clarity, and professionalism
• Coordinate with dispatch, logistics, and returns teams for order-related queries
• Track shipments, check delivery status, and raise NDRs (Non-Delivery Reports) when required
• Liaise with courier partners to ensure timely deliveries
• Support customers with returns, exchanges, and order updates
• Maintain accurate records of customer interactions and resolutions

Who Should Apply :

• Individuals who are passionate about customer support and service excellence
• Comfortable communicating via multiple channels (written and verbal)
• Able to handle customer concerns calmly and confidently
• Organized and comfortable coordinating with internal teams
• Freshers are welcome to apply
• Prior experience in D2C, e-commerce, or customer support is a plus (not mandatory)

What We Offer

• Flexible and supportive work environment
• Opportunity to grow with a fast-scaling D2C fashion brand
• Hands-on exposure to customer experience, logistics, and operations
• A collaborative, energetic, and brand-driven culture

Why Join Us?

You won’t just be answering queries — you’ll be shaping customer experiences for one of India’s most exciting holidaywear brands. If you enjoy helping people and want to grow in the D2C fashion space, this role is for you.