Department Manager

Job Title: Department Manager

Brand: Food Square

Job Location: Ahmedabad, Gujarat

Experience Required: Minimum 2 years in a similar role

Industry Preference: Gourmet Retail / Luxury Retail

Job Purpose:

The Department Manager will be responsible for managing day-to-day operations of the assigned department within Food Square, ensuring exceptional customer experience, premium merchandising standards, sales performance, and strict adherence to food safety and brand SOPs.

• Key Responsibilities
• Sales & Business Performance: Drive departmental sales targets, ATV, and UPT through effective selling and upselling techniques
• Ensure execution of promotions, seasonal campaigns, and visual merchandising as per brand guidelines
• Analyze sales trends and take corrective actions to improve performance
• Customer Experience & Service Excellence: Deliver a superior and personalized customer experience in line with luxury retail standards
• Handle customer queries and escalations professionally
• Ensure team members maintain service etiquette and grooming standards at all times
• Department Operations: Oversee daily operations including opening/closing, floor supervision, and stock availability
• Ensure high standards of hygiene, food safety, and store ambiance
• Conduct regular floor walks and ensure proper product display and FIFO compliance
• Inventory & Stock Management: Monitor stock levels, replenishment, and product freshness
• Control shrinkage, wastage, and pilferage within the department
• Perform cycle counts, support physical inventory, and ensure GRN accuracy
• Team Leadership & People Management: Lead, motivate, and supervise department staff
• Prepare rosters, allocate shifts, and manage attendance
• Support onboarding, training, and skill development of team members
• Address discipline issues and resolve team conflicts in coordination with the Store Manager
• Compliance & Safety: Ensure compliance with FSSAI norms, internal SOPs, and audit requirements
• Adhere to fire safety, equipment handling, and health & safety standards
• Support internal and external audits and implement corrective actions
• Reporting & Coordination: Prepare and share daily departmental reports, including sales, stock, and issues
• Coordinate closely with the Store Manager and cross-functional teams
• Ensure timely and transparent communication on operational matters

• Key Skills & Competencies
• Strong customer service and interpersonal skills
• Sound understanding of gourmet food products and luxury retail operations
• Leadership and team management abilities
• Inventory management and basic financial acumen
• Attention to detail with high standards for hygiene and presentation

• Qualification
• Graduate in any discipline (Hotel Management / Retail Management preferred)

• Experience
• Minimum 2 years of experience as a Department Manager / Team Leader in Gourmet Retail or Luxury Retail