E-Commerce Executive

1. Website & Product Management

• Create and manage product listings (title, description, specifications).
• Ensure proper categorization, stock updates, and pricing accuracy.
• Upload and optimize product images and videos.
• Maintain website hygiene and coordinate technical updates when required.

2. SEO & Performance Optimization

• Optimize product pages with relevant keywords and meta descriptions.
• Improve organic visibility and product ranking.
• Monitor website traffic, conversions, and suggest improvements.

3. Pricing & Offer Strategy

• Plan competitive pricing based on market research.
• Manage discounts, promotions, and campaign pricing.
• Monitor competitor pricing and performance.

4. Order Processing & Courier Coordination

• Oversee daily order flow and timely dispatch.
• Coordinate with courier partners to reduce delays and RTO.
• Track shipments and resolve delivery-related issues.

5. Objection Handling & Refund Management

• Handle customer concerns related to returns, refunds, exchanges, damaged/wrong products, and payment failures.
• Ensure refunds are processed on time and exchanges are completed smoothly.
• Coordinate with accounts and warehouse for verification and approval.
• Reduce return rates by identifying root causes and improving listings.
• Maintain professional communication to protect brand reputation.

6. Reporting & Accountability

• Track sales, return rates, and operational performance.
• Share regular performance reports with management.
• Take ownership of overall e-commerce growth and efficiency.